SET UP A DIRECT DEBIT

With direct debit, your payments are automatically deducted from your bank account on the due date - you'll never miss a payment. You'll still receive your bill, but we will deduct your outstanding balance on the due date.

There are two ways you can set up your direct debit:

  1. Complete our online direct debit form below.
  2. Call us on 0203 603 6011 to complete a paperless direct debit from your bank account.

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Direct debit FAQs
  • What is direct debit/GoCardless®?
    A direct debit is an authorisation to your bank that allows payments to be taken directly from your account. GoCardless is a global network optimised for taking payments straight from your bank.
  • What is the frequency for payments?
    You're payments are monthly. The amount that you owe is taken out of you bank account or credit card after you've received your bill.
  • When do the payments get made?
    Your bill is always paid on the due date, so you never need to think about your bill at all. If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.
  • Changing or cancelling your direct debit.
    If you wish to change any details of your direct debit or cancel the set up, contact us and we'll process this for you.

Set up your pre-authorised debit agreement