HOW TO READY YOUR BILL

Need help understanding your bill?

This page explains where to find key pieces of information so you’ll be able to:

- Know how much you owe and when it’s due
- Find a payment option to suit you
- See if your bill was an actual or estimate read
- Identify your usage trends and charges

  • 1. Your details
    Bills will be addressed to the account holder and the postal address supplied. The postal address may differ from the service address.
  • 2. Your Clever Energy details
    Your account details we have on record for you. Your account number is unique to you, which you'll need when paying your bill. You'll also use it to identify yourself if you call us.
  • 3. If you need help
    Our contact details to assist with your enquiries.
  • 4. What to pay and when
    The total amount owed this month and the date payment is due.
  • 5. Summary of charges
    The bill summary lists all of your services on this account and the price per service.
  • 6. Ways to pay
    We have a several payment options to help make paying your bill easy and on time.

Your bill explained
 

  • 7. How we've calculated your usage
    In the meter reads section find whether an actual, estimated or customer meter read has been taken.
  • 8. How we've calculated your charges and credits
    The usage charges section hows you how much it costs to use your energy. It's divided into quantity, units and prices for this billing period.
  • 9. Understanding your usage
    This graph is useful for comparing your current energy usage versus the same time last year. For a more detailed view, visit My Usage (you need to be logged into MyAccount to view this page).

Your bill explained