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HOW TO READ YOUR BILL

Need help understanding your bill?

This page explains where to find key pieces of information so you’ll be able to:

  • Know how much you owe and when it’s due
  • Find a payment option to suit you
  • See if your bill was an actual or estimate read
  • Identify your usage trends and charges

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Bills will be addressed to the account holder and the postal address supplied. The postal address may differ from the service address.

Your account details we have on record for you. Your account number is unique to you, which you'll need when paying your bill. You'll also use it to identify yourself if you call us.

Our contact details to assist with your enquiries.

The total amount owed this month and the date payment is due.

The bill summary lists all of your services on this account and the price per service.

We have a several payment options to help make paying your bill easy and on time.

In the meter reads section find whether an actual, estimated or customer meter read has been taken.

The usage charges section hows you how much it costs to use your energy. It's divided into quantity, units and prices for this billing period.

This graph is useful for comparing your current energy usage versus the same time last year. For a more detailed view, visit My My Usage(you need to be logged into MyAccount to view this page).

Your bill explained

 

Your bill explained

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